Refund policy

Refunds

Once your return is received and inspected, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

If an item arrives damaged or defective, we'll gladly replace it when inventory is available.

Damaged or Incorrect Orders

Please contact us within 7 days of receiving your order if your item is damaged, defective, or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Contact Us

For return requests or refund questions, please contact:

hello@primelevelliving.com